Software Support Specialist - Tyler Technologies - Renton, WA | JobsinWA.com

Software Support Specialist

Tyler Technologies | Renton, WA

Tyler Technologies

Software Support Specialist is expected to continually grow and expand knowledge of the product.

Location

Renton, Washington

Responsibilities

  • Your role in this position will be to identify, analyze, and deliver solutions to customers.
  • Monitor and manage open customer cases.
  • Use Tyler’s client management system to create, track, and/or update details on the specifics of client issue(s).
  • May assist with writing estimates for software modification specifications and documentation of support processes.

Qualifications

  • Bachelor's degree in related field or equivalent experience.
  • Excellent interpersonal skills.
  • Excellent verbal and written communication skills with the ability to effectively communicate with customers, managers, and executives on technical and business issues.
  • Effective decision making and problem solving skills involving troubleshooting basic to moderate issues.
  • Strong organizational, project management, and negotiation skills.
  • Effective analytical ability, particularly in a technical environment.



Job Code: 45.17.341
Posted On: 09/10/17
Closing Date: Open Until Filled
Telecommute: No
Categories: Customer Service
Job Status: Part Time
Similar Jobs: Within 25 miles of 98055, Customer Service

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